Privacy Policy

The Surge Agency is a trade name of Fifth Frequency Marketing & Consulting LLC.

We are committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how Fifth Frequency Marketing & Consulting LLC (“we,” “our,” or “us”) collects, uses, and protects the personal information of individuals who visit our website, contact us, or use our vehicle repair and maintenance services. By engaging with us, you agree to the practices described in this policy.

Information We Collect:

We collect only basic personal information that you voluntarily provide when booking an appointment, contacting us, or filling out a form. This may include your name, phone number, email address, and other relevant information necessary for us to provide you with our services. We may also collect limited technical data automatically through our website, such as your IP address and browser type, to help us improve website performance and user experience.

How We Use Your Information:

The information we collect is used to manage appointments, communicate with clients, provide requested services, and maintain customer records. We may also use your contact details to send service-related updates, reminders, or important notices. Your information is not used for any unrelated purposes and is processed only in connection with the services you request from us, and in compliance with applicable privacy laws.

We do not share, sell, or rent your personal information to any third parties.

Opt-In Communication:

We will only contact you in relation to the services you have opted in for. By agreeing to our Terms of Service, you consent to receive communications related to your request or service. If you wish to withdraw your consent or opt out of future communications, you may do so at any time by contacting us at: info@5thfrequency.com

Compliance with A2P 10DLC:

Our communication practices comply with the A2P 10DLC regulations. We ensure that all messaging is carried out in accordance with the guidelines and requirements set forth by the regulations.

Your Data Rights:

You have the right to:

- Access the personal data we hold about you.

- Request corrections or updates to your information.

- Request deletion of your data, subject to legal and contractual obligations.

- Object to the processing of your personal data.

- To exercise any of these rights, please contact us at: info@5thfrequency.com

Data Protection and Security:

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our systems are secured using standard industry measures to safeguard your data. However, no online or electronic storage system is completely secure, and we cannot guarantee absolute protection of your information.

Information Sharing:

Fifth Frequency Marketing & Consulting LLC does not sell, trade, or rent customer information to any third party. We may share information only when necessary to provide our services, such as processing payments or scheduling appointments, or when required by law, regulation, or legal request. Any third parties we work with are required to handle your data responsibly and in compliance with applicable privacy laws.

Cookies and Website Tracking:

Our website may use cookies or similar technologies to enhance functionality and analyze visitor activity. Cookies are small files stored on your device that help us understand how users interact with our site. You can disable cookies through your browser settings, but doing so may affect certain features or functionality of our website.

SMS Opt-In Details:

By providing your mobile phone number and opting in to receive text messages from Fifth Frequency Marketing & Consulting LLC, you expressly consent to receive recurring automated marketing text messages (e.g., cart reminders, promotional offers, service updates) from us at the phone number provided. Consent is not a condition of any purchase. Message frequency varies based on your interaction with our services and promotional campaigns.

You understand and agree that your consent to receive text messages is voluntary and that you may revoke this consent at any time by texting STOP to any message you receive from us, by replying STOP to 424-234-2956, or by contacting us at info@5thfrequency.com. After texting STOP, you will receive one final confirmation message. You may also text HELP for assistance or contact us at info@5thfrequency.com with questions.

By opting in, you confirm that you are the subscriber to the mobile phone number provided or have authorization from the subscriber to opt in, and that you are authorized to agree to these terms on behalf of such subscriber.

Your Rights and Choices:

You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, or to request deletion of your data when it is no longer needed for service-related purposes. To exercise these rights, please contact us using the details provided below.

Mobile Information Sharing Statement:

How We Use and Share Your Mobile Information

We collect and use your mobile phone number and associated information (including carrier information, device identifiers, opt-in timestamps, and message engagement data such as delivery receipts and link clicks) solely for the following purposes:

-To deliver SMS/text messages you have requested or consented to receive, including marketing, promotional, and informational messages

-To provide customer service and respond to your inquiries via text message

-To send transactional messages related to services you have purchased or requested, including appointment confirmations, service updates, and account notifications

-To maintain records of your consent and communication preferences

-To analyze message performance and improve our SMS programs

-To comply with legal obligations, including telecommunications regulations, and enforce our agreements

-To prevent fraud, abuse, and violations of our Terms of Service

Third-Party Sharing

We do not sell, rent, or share your mobile phone number with third parties for their own independent marketing purposes without your explicit consent. We may share your mobile information with the following categories of third parties:

SMS Platform Providers: We use third-party SMS service providers (such as GoHighLevel and its underlying carrier infrastructure) to transmit messages to your mobile device. These providers have access to your mobile phone number and message content solely to deliver messages on our behalf.

Mobile Carriers: Your mobile phone number and message content may be shared with your wireless carrier (such as AT&T, T-Mobile, Verizon, etc.) as necessary to deliver text messages to your device. Carriers may use this information in accordance with their own privacy policies.

Telecommunications Network Operators: Information may be shared with mobile network operators and aggregators who facilitate message delivery as part of the A2P (Application-to-Person) messaging infrastructure.

Business Partners: Only when necessary to fulfill services you have specifically requested and authorized.

Legal and Regulatory Authorities: When required by law, court order, subpoena, or regulatory requirement, or to protect our rights, safety, and property.

Compliance and Security Vendors: Service providers who assist with fraud prevention, security monitoring, and regulatory compliance for our SMS programs.

All third-party service providers and partners are bound by contractual agreements requiring them to maintain the confidentiality and security of your information and prohibiting them from using your information for any purpose other than providing services on our behalf or as required by law.

Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect your mobile phone number and associated information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Carrier and Platform Requirements

By opting in to receive SMS messages, you acknowledge and agree that:

-Your mobile information may be processed through third-party SMS platforms and carrier networks to deliver messages to you

-Mobile carriers may collect and use data about message delivery, including timestamps, delivery status, and technical metadata, in accordance with their own privacy policies

-We comply with A2P 10DLC (Application-to-Person 10-Digit Long Code) registration and carrier requirements, which may require us to share campaign information and business details with wireless carriers and The Campaign Registry (TCR)

Data Retention

We retain your mobile phone number and consent records for as long as you maintain an active opt-in status, plus an additional period as required by law or our legitimate business interests (typically 5-7 years after opt-out) to maintain compliance records, honor your opt-out preferences, and defend against potential legal claims. You may request earlier deletion of your information by contacting us, subject to our legal retention obligations.

Your Rights and Choices

You have the right to:

-Opt out of SMS messages at any time by texting STOP to any message or contacting us at info@5thfrequency.com

-Request access to the mobile information we have collected about you

-Request correction of inaccurate mobile information

-Request deletion of your mobile information, subject to legal retention requirements

-Withdraw consent at any time, though this will terminate your ability to receive SMS messages from us

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

-The right to know what categories of personal information we collect and how it is used and shared

-The right to request deletion of personal information

-The right to opt out of the "sale" or "sharing" of personal information

-The right to non-discrimination for exercising these rights

-To exercise any of these rights, contact us at info@5thfrequency.com or call 424-234-2956. We will respond to verified requests within 45 days.

No Sale of Mobile Information

We do not sell your mobile phone number or SMS engagement data to third parties for monetary or other valuable consideration. Sharing your information with SMS service providers and carriers to deliver messages you've requested does not constitute a "sale" under applicable privacy laws.

Updates to This Statement

We may update this Mobile Information Sharing Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated statement on our website with a new "Last Updated" date and, where required by law, by sending you notice via SMS or email. Your continued participation in our SMS program after such updates constitutes your acceptance of the revised terms.

Contact Information

If you have questions about how we use and share your mobile information, please contact us at:

Email: info@5thfrequency.com
Phone: 424-234-2956
Address: 5906 Etiwanda Ave, Unit 3, Tarzana CA 91356

Last Updated: February 15, 2026

Third-Party Links:

Our website may contain links to other websites for your convenience. These third-party sites are not operated or controlled by Fifth Frequency Marketing & Consulting LLC, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external websites you visit.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

Updates to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. Any updates will be posted on our website with the revised date. Your continued use of our services after such updates indicates your acceptance of the revised policy.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at Fifth Frequency Marketing & Consulting LLC. You can reach us by phone at +1 424-234-2956, by email at info@5thfrequency.com, or by visiting our website at https://contact.breakertobooked.com/contact-us